help

Help: WordPress broke after 3.3 Upgrade

Monday, December 19th, 2011 | Business | 1 Comment

I just ran into a client who’s WordPress installation broke due to the 3.3 upgrade.

The symptom was the WYSIWYG editor didn’t load (which was just a big Javascript error loading supporting scripts).  This could manifest itself in any Javascript functionality (admin bar, popup menus, etc) not working.

The Fix

The fix is easy, you need to install WordPress 3.3.1 (when it comes out).  For those of you who need this fixed immediately, you can install the Hotfix 0.8 plugin.  It will disable the JSON support that is breaking in 3.3.

UPDATE – 2012-01-03

WordPress has released version 3.3.1 which is supposed to fix this issue.

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Help: I only have SFTP/SSH access, How can I update my WordPress plugins?

Wednesday, December 14th, 2011 | Business | No Comments

WordPressRan into this one today.  A site with only SFTP/SSH access, and the server required the “FTP” method of updating plugins/WordPress.  Remember FTPS is not SFTP.  FTPS runs over HTTPS/SSL, while SFTP runs over SSH.  Confusing?

Fortunately there’s a nice little plugin called, SSH SFTP Updater Support.

You must download it, then upload the contents of the zip into /wp-content/plugins/, then Activate the plugin in the admin.  It will add an SSH2 (which is used for SFTP) option to your “Updates” screen.

Worked for me.

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Help: After iOS 5 Upgrade Lost my Contacts

Thursday, October 13th, 2011 | Business | 443 Comments

iOS 5I’ve seen a huge spike in traffic on my site searching for iOS lost contacts.  We now have 6 different solutions to restore your contacts.

Thought I’d post something specifically regarding iOS 5, and some solutions that are out there.  Personally I had no problems upgrading, and think losing contacts may just be because the initial “sync” hasn’t gone through yet (remember an iOS upgrade resets your phone to base iOS 5, then imports your information after).

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iTunes 10.4.1 and Logitech Media Keys Fixed!

Thursday, September 8th, 2011 | Business | 62 Comments

A post I wrote a few weeks ago with the launch of iTunes 10.4.1 identified that my Logitech keyboard (using SetPoint software) media keys stopped working once I updated to iTunes 10.4.1.

Originally I thought it would fix the issue, then it didn’t.  In the past few days I found they would work again if certain software was open, but only if Set Point was disabled.

Thanks to one commenter, BrianE, we have a confirmed solution on the Apple discussion boards:

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Help: WordPress Update to 3.1 (or any version) Crashed my Site

Wednesday, February 23rd, 2011 | Business | 1 Comment

I just updated this site to WordPress 3.1, and it took the site down.  The automatic updated failed to update the site, and left the site in a permanent “500 Internal Server Error”.

How to fix any failed WordPress core Update (3.1 included)

Understand that one beautify of WordPress is that the core software is entirely separate from any customizations (if done right).  This means as long as you leave 2 items alone, you can replace your entire install.

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Help: Google Chrome says, “Your profile could not be opened correctly”

Monday, September 20th, 2010 | Business | 2 Comments

My computer just had a disk problem, I know this because I had to run chkdsk, and there were many errors (time for a new hard drive).  Google Chrome had crashed on me while using it to fill out airline information.

After rebooting whenever Google Chrome started up, it would say:

Your profile could not be opened correctly.
Some features may be unavailable. Please check that the profile exists and you have permission to read and write its contents.

The fix (that worked for me) is easy.

› Continue reading

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Help: My iPhone 3G or 3GS is slow, how do I fix it?

Thursday, September 2nd, 2010 | Business | 5 Comments

My iPhone 3GS (yeah, the “fast” one) has been getting slower and slower since the iOS 4 update.  Recently calls have come in without answer buttons popping up instantly.  Whenever I call up the keyboard I can now type an entire sentence before seeing anything show up.

I have found something you can do to fix this…

Here’s how:

  1. Settings
  2. General
  3. Reset
  4. You want “Reset All Settings” – be warned that you will lose all of your setting information.  Generally this isn’t much.  You will forget your saved WiFi networks, and any Sound / Wallpaper settings etc.  You will NOT lose any of your email account information, photos, songs, data, bookmarks, notes, or application information.

This helped me a LOT.  Of course I did spend a minute setting up my old settings again.

I’m not sure if this works because after a while the “Multitask” bar gets extremely long or what.  It just seemed like a big “Recently Used” applications bar to me.

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Help: I Can’t log into Google AdSense

Thursday, February 4th, 2010 | Business | No Comments

Yesterday I went to login to my Google Adsense account and found myself in an infinite loop of “Click here to login”, then “Sign up” as the only option.  There were no options to actually login.  This was very frustrating.

Normally I’m used to logging in with:

https://www.google.com/adsense/

This would usually redirect me to the site, and all would be fine.  Now when I go there, all I see is a “Sign up now” button.  If I click on “Sign up now”, there is a link that says “Already have an account?” and points to the help files for AdSense, which isn’t much help.

After searching around I ran into a forum post at WebmasterWorld.com, Can’t Log-in To AdSense – Asking to Update to Google Account.

There I found an answer from what appeared to be a Google rep:

OK, we think we’ve figured out what’s going on here (and by “we” I mean my friend the engineer).
It looks like this issue is only happening to folks who signed up for adsense before we asked everyone to use a google Account. When we migrated everyone over to google Accounts, if you used the same email address for your google Account as for your previous account, you may be experiencing problems with your login screen right now.
This also explains why so many WebmasterWorld people are seeing this problem, as you guys tend to be some of our most experienced adsense publishers.
We’re still working on correcting the issue, but I’ll get back to you as soon as we’ve got something in place. In the meantime, some publishers experiencing this same issue have reported that they can log in using this URL: https://www.google.com/adsense/login2. Let us know if you’re still having issues logging in using this URL.
If you use the URL the poster mentions, things work like they used to.  This sounds like it’s a result of the whole change to “Google Accounts”.  I had thought I used my account, since I only created my account a year and a half ago or so.

Resolution – How To Login

The result, is try logging in using the following URL:

https://www.google.com/adsense/login2

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Help: Windows 7 install stuck at “Expanding Windows files”

Thursday, October 22nd, 2009 | Business | 9 Comments

I logged onto the Microsoft site this morning then purchased and downloaded an official copy of Windows 7 (build 7600 I am reading).

Up until now I have been using the Windows 7 Release Candidate (RC), build 7100.

The Problem

After following various instructions online about how to upgrade from the Release Candidate to the final version without a complete reinstall (despite the suggestion from Microsoft that you should install a fresh copy after the RC), I ran into a minor snag.

My install forced a reboot, and is now stuck at:

Expanding Windows files (18%)…

With the following lines cycling at the bottom:

Please wait…
Gathering additional information before expanding files

My computer is not frozen, I can move the mouse, or mouse over the “close” button.

How to fix it?

Just wait.  According to other sites online, all you need to do is wait for it to finish.  This can take up to an hour.

I will update this post with my results of … waiting (see the update next).


UPDATE 2009-10-22 #1

After leaving my computer for an hour and coming back, the install had moved forward.  The lesson is to just let Windows 7 do its thing, it will move on

UPDATE 2009-10-22 #2

It eventually got stuck on “Transferring files, settings, and programs” at 42%.  I left it for 3 hours, and had no change.  I restarted.  At least I reverted back to my old Windows without a problem.

I have since restarted the installation seemingly without the “18%” problem this time.

While I’d like to say that you’d hope Microsoft would make sure the install went through without a hitch (it is the first impression), I have to keep in mind that I am doing something that Microsoft does NOT recommend, upgrading from a RC version to the RTM (release to manufacturing).  Has anyone had the same experience doing an upgrade without altering the cversion.ini file?

UPDATE 2009-10-23 #3

Well after leaving the computer all alone, it was still stuck at 42% on the “transferring files, settings and programs” step.  I’m admitting defeat and will just perform a clean install sometime next week.  Too much work to do it now.

UPDATE 2009-11-12 #4

Finally, I wanted to post the final resolution.  I had to install Windows 7 clean.  After the previous stop points, it eventually just didn’t move (after leaving it alone for up to 24 hours at one point).  I have to say, the clean version is running excellent.

Summary, do a clean install.  You’ll thank yourself.

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