iTunes 10.4.1 and Logitech Media Keys Fixed!

Thursday, September 8th, 2011 | Business | by

A post I wrote a few weeks ago with the launch of iTunes 10.4.1 identified that my Logitech keyboard (using SetPoint software) media keys stopped working once I updated to iTunes 10.4.1.

Originally I thought it would fix the issue, then it didn’t.  In the past few days I found they would work again if certain software was open, but only if Set Point was disabled.

Thanks to one commenter, BrianE, we have a confirmed solution on the Apple discussion boards:

The Fix

I just tried this and it worked, took an entire minute to do (if you have iTunes 10.5, check the link below):

  1. Open C:\Program Files\Logitech\SetPointP\players.ini
  2. Find the line under the [Players] section that starts with iTunes
  3. Your current line should look something like:
  4. You want to replace it with the following (just change the highlighted text):
  5. Save players.ini
  6. Restart SetPoint (if it’s in your taskbar, you can right click the icon and click exit.. then launch “SetPoint.exe” in the same directory you found players.ini in)

Life is better now!  Not only do my keys work, but that overlay tells me when I hit the button.

Please let me know if this does or doesn’t work for you.

UPDATE 12/1/2011

Looks like Logitech and Apple didn’t communicate well with one another, or Apple just goofed 10.4, but the new iTunes 10.5 requires the opposite of this fix.

You can check out my updated post on getting your Logitech keyboard media keys to work with iTunes 10.5.

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62 Comments to iTunes 10.4.1 and Logitech Media Keys Fixed!

September 9, 2011

followed the steps and no change in my use. I even copy pasted your line just in case I mistyped something the first and second try!

Thanks for trying though!

September 9, 2011

What are your various software versions? I’d love to at least list on here which versions it doesn’t work for. Also, did you try to reboot after doing all of that?

September 9, 2011

That may be the issue. I am running iTunes

September 9, 2011

Hmm, last I checked it worked great for iTunes 10.4.1. I’m not 100% sure as I’m running a beta version myself. Sorry it didn’t help.

September 9, 2011

Thanks for trying!

September 9, 2011

Thanks, my media keys work with itunes now. I’m using

September 11, 2011

This fix didn’t work for me either, altho the line you have entered above is different then the one i have originally (using itunes

original line: iTunes=wac,xxx,xxx,1,0
This line you can find twice in the file, under and players.rewind.

After replacing it with yours I still don’t have a difference, it is not working when the window is focused, neither when it is unfocused.

September 11, 2011

okay after looking better I found the line you ment, sorry, it’s morning for me lol.

thank you SO much for this fix, it made my day!

September 11, 2011

Didn’t work for me. I have iTunes and setpoint 6.30.41

September 11, 2011

Note to my above post, I have a G15 keyboard. Notice others have commented on the boards saying it works, but haven’t seen any G15 successes.

September 13, 2011

Thanks! Works fine for me on iTunes, with logitech illuminated keyboard.

September 14, 2011

woot! works for me (, setpoint 6.30.41 and very old keyboard/mouse… :)

you have no idea how happy you made me!! i had no idea how often i used the media keys until they broke… thank you!!

September 16, 2011

I have a Logitech G510 keyboard and SetPoint isn’t part of the driver pack, any idea how I can fix it?

September 17, 2011

This has worked for me! I can’t thank you enough!!

September 17, 2011

Fixed the problem for me with and Logitech MX5500…thanks so much.

September 18, 2011

Thanks for this fix. It’s been bugging me for weeks.

September 18, 2011

It worked for me, awesome !

September 18, 2011

The Logitech G-series does not use SetPoint so it would not work. I guess we are stuck until Apple decides to fix iTunes up.

September 18, 2011

Worked like a charm: iTunes 10.4.1, Windows 7 x64, Logitech MK520. Thanks so much for the tip!

September 19, 2011

Excellent! worked great for me
Logitech MK 700/win 7 pro

September 19, 2011

This worked! iTunes 10.4.1, Windows 7 x64, Logitech SetPoint 6.3. Thank you!

September 20, 2011

Fantastic – been driving me mad this has. Such a simple fix and neither the might of Apple or Logitech could have released this simple update.

Great work!

September 20, 2011

worked like a charm! thanx! :)

September 20, 2011

Worked for me, thanks man!

September 20, 2011

Glad this helped so many folks out. I’m also happy that I can use my media keys again.

September 21, 2011

I had put earlier that it worked for me. However something seems to have overwritten the changes I made regarding ‘ITWindow’ – the media keys had stopped working again until I changed ‘ITWindow’ in players.ini and restarted Setpoint again. It’s working again now, but looks like I may have to do this regularly from now on :/

The fix works at least and for that I am grateful!!!

September 21, 2011

somehow found this page and just wanted to say thanks! awesome fix.

September 21, 2011

Beautiful fix! Worked perfectly!

OS: Win 7 64bit pro
Setpoint: 6.30.41

September 22, 2011


Worked out for me. Looking for a fix for like 2 month. Thanks a lot! :)

September 22, 2011

Thanks for this fix, works brilliantly.

Was doing my head in not being able to change tracks without switching to iTunes.

OS: Win 7 Enterprise (x64)
Logitech LX710 Keyboard.

September 23, 2011

Brilliant – thanks. Logitech S510


September 27, 2011


Rob Evans
September 27, 2011

Hey brilliant!! I followed your instructions with some skepticism (reading some of the comments). It took less than a minute and my LX710 keyboard is working perfectly with itunes 10.4. Thanks a lot.

September 28, 2011

Works great – thank you!

September 28, 2011

That worked perfectly! Was driving me mad with those keys not working, was hoping an update would fix it… guess not.

OS: Win 7 64bit Home
Setpoint: 6.30.41

Thanks, good work!!!

Andrew Sasso
September 29, 2011

This fix DID work perfectly. Thank you so much for your help!!! :)

September 30, 2011

Well done, worked like a charm.

Jaak Tamre
October 2, 2011

Simple hack which worked nicely:)
I hope they will fix it in next setPoint so you don’t need to redo after update.

October 2, 2011

A big THANK YOU from Germany! :-)

Robin de Vries
October 3, 2011

THANK YOU!!!! It works :) Thank you soo much!!!

[…] mouse.  Excellent company.  Excellent customer support.If only there wasn’t an issue with the media keys, but that could be Apple’s fault.Related PostsiTunes 10.4.1 and Logitech Media Keys Fixed! […]

October 6, 2011

For anyone that is having issues with Logitech G Keys this is the ultimate FIX.

Will work for both keyboard and headsets that utilize the G Keys

My setup

Windows 7 64 Bit

iTunes (latest)

Logitech G930 (wireless headset w/ G Keys)

Go this this link and download both files at the bottom.

On your desktop (Windows Button + D)

Create a folder name it “Logitech GKEYS iTunes”

Download both of the links at

Extract all files from both of the downloads into the new folder you created. “Logitech GKEYS iTunes”

Run iTunesKeys.exe

Should now work!

October 6, 2011

I have tried this without success, but I don’t have a G930. Please let me know if anyone tries this “iTuneskeys” fix, and if it fixes anything. Again, I don’t recommend this fix only because it hasn’t worked for me, but feel free to try it out.

J Kruse
October 6, 2011

Awesome. Can’t thank you enough.

October 7, 2011

Worked for me, thank you SO much! iTunes, SetPoint 6.30.41, Logitech K320, Win7 64bit.

October 9, 2011

You sir are an absolute legend!

When I first tried this and closed SetPoint in the task bar, I still had iTunes running and it didn’t work.

However, I did the following and it is now working properly:

1) Closed iTunes first
2) Then closed SetPoint in the Task Manager (Ctrl+Alt+Del)
3) Launched SetPoint
4) Launched iTunes
5) Voila!

Thanks again.

October 10, 2011

Just wanted to say that I am using the Performance Mouse MX and Itunes and it worked perfectly. The only thing I had to to in excess is grant myself permissions to change the files within the folder.

Great work!

October 11, 2011

Thanks alot

October 11, 2011

Works great for me. THANKS!

October 12, 2011

Worked for me this morning on a new install of 10.5 you might actually be my hero!!

James Cole
October 13, 2011

Worked on 10.5. Thanks! So simple, yet Logitech cant send or post a fix?

October 13, 2011

Works for iTunes 10.5 as well.

So looks like Apple changed the name of the window (or frame, or something) and Logitech hasn’t caught on yet.

Thanks for finding this!

October 17, 2011

Worked perfectly fine for me with iTunes 5.0!

^ Glad someone actually thought of looking here and realising what Apple had done. :p

October 19, 2011

Works Great Now!!! Thank you so much, funny how neither logitech or itunes has published a fix for this yet. This is a huge time saver.

October 24, 2011

Wonderfull, worked great for me at 1st try :)
Took me about 2 months to get a straight answer like this one. Keep on the great job guys!

November 4, 2011

Hey, does it work with the LCD screen as well ? LCD screen of my dinovo does not show the music track information with the current version of iTunes.. Any fix for this issue ?

November 4, 2011

I have no idea. I only have the non LCD screen keyboard. I’d try it? Make sure backup all the files you changes first, in case it doesn’t apply.

November 15, 2011

Worked brilliantly, now they’ve updated to version it stopped working again, and had to reset the file back to the previous settings.
Sometimes I really hate apple.

November 17, 2011

If you recently updated your iTunes to version, revert the changes to fix it.

November 18, 2011

Now that I’ve updated to itunes, I had to set the line back to ITunes instead of ITWindows to get the keyboard to work. Thanks again.

The Joe
November 23, 2011

My K520 keyboard hotkeys would randomly stop working and this seem to have worked like a dream. Much appreciated.

Windows 7 Pro, Itunes

The Joe
November 29, 2011

Follow up to my previous post:

I upgraded iTunes to version and this fixed stopped working. I changed the players.ini file back to “iTunes” instead of “ITWindow” and now it works.

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